Terms & conditions

These terms and conditions govern your use of Queek's comprehensive service platform, which includes delivery services, online payments, and other associated services provided via our website and mobile application.

These Terms govern the access to and use of services provided by Queek. By accessing and using our services, you agree to these Terms and our Privacy Policy. If you do not agree, you must cease using our services immediately.

Queek reserves the right to modify these terms at any time. Such modifications will be effective immediately upon posting. Your continued use of our services after modifications are posted constitutes your binding acceptance of such changes.

Eligibility Criteria: You must be at least 18 years old to use Queek's services.

Account Setup: To access certain features, you must create an account providing accurate and current information. You are responsible for maintaining the confidentiality of your account and password.

Queek provides a multi-faceted platform that allows users to:

Order food delivery from various restaurants.

Schedule on-demand grocery and laundry services.

Book home cleaning and car wash services.

Pay utility bills and order gas refills.

Sell and manage orders as a business across multiple channels, including a Queek online store, WhatsApp, Instagram, in-store/QR, and POS.

Each service is subject to specific terms which will be disclosed at the point of use.

Businesses may connect their own third-party accounts — including WhatsApp Business, Instagram, and Facebook — to Queek in order to sell and communicate with their customers from those channels.

Where you connect such an account, you authorise Queek to access and operate that channel on your behalf solely to provide the Queek service (for example, sending and receiving your business messages and managing your orders).

Your use of any connected channel is also subject to that third party's terms, including the Meta Platform Terms and the WhatsApp Business Messaging Policy. You are responsible for ensuring your use of those channels complies with their policies and with applicable law, and for the content of the messages you send.

You may disconnect any channel at any time from your Queek dashboard, which revokes Queek's access to that channel and removes the associated credentials.

Apps and API keys: If you sell on Queek, apps you install and API keys you create act on your behalf, within the access you grant. You can see the access an app asks for before you install it, and you can remove an app or revoke a key at any time from your Queek dashboard, which ends its access. Apps that Queek did not make are provided by their developers, and Queek is not responsible for what they do with the access you grant; that is a matter between you and the developer. This does not limit Queek's responsibility for its own software.

Your invoices and taxes: You remain responsible for your invoices, credit notes and payment records, including those an app or API key creates, issues, changes or cancels for you, and for the taxes and tax filings of your business.

Compliance: You agree to comply with all local laws regarding online conduct and acceptable content.

Content Accuracy: You are responsible for the accuracy of the data you input into the platform.

Prohibited Uses: You may not use our service for any illegal or unauthorized purpose.

Fees: You agree to pay the fees for services that you purchase on our platform, and you authorize us to charge your debit or credit card or process other means of payment for those fees.

Refunds: Refund policies are specified for each service offering and are incorporated into these Terms by reference.

Ownership and Rights: All materials on Queek, including software, logos, text, graphics, and design, are the intellectual property of Queek or its licensors and are protected under copyright and intellectual property laws.

Use of Material: You agree not to copy, modify, or distribute content from Queek without explicit permission from us.

Queek may terminate or suspend your access to the platform at any time, without notice, for any reason, including breach of these Terms. Upon termination, your right to use the platform will cease immediately.

You expressly understand and agree that your use of Queek is at your sole risk. The service is provided on an "AS IS" and "AS AVAILABLE" basis. Queek expressly disclaims all warranties of any kind, whether express or implied.

To the maximum extent permitted by applicable law, Queek shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your access to or use of, or inability to access or use the services.

These terms shall be governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these terms will be resolved through final and binding arbitration under the rules of arbitration of the Nigerian Arbitration Association.

Entire Agreement: These Terms constitute the entire agreement between you and Queek regarding your use of the platform.

No Waiver: The failure of Queek to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

If you have any questions about these Terms, please contact us at [email protected].